Answered question

I'm moving to a new apartment that had a Videotron connection, what extra configuration needs to be done?

I currently live at location x where I had Videotron and now I am moving to location Y where there was a videotron connection.
When I joined Fizz, the technician came to my house an did a measurement of the signal passing through the coaxial cable and registered the modem. Then, gave it to me to plug it and I had internet. Now that I will move to location Y I have to schedule again another appointment so the technician does a measurement and registers the modem? I feel frustrated that the next appointment will be in over a month (December 22nd). With home office this impacts me a lot and moving out of my house was an unplanned situation that is why I did not schedule it before. What can I do to have the service more quickly, is there any configuration I have to modify on the modem? Change DNS? IP? ... Is really urgent to me and I dont see the point of the appointment :(

Hope you can understand.

daniel
daniel

daniel

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Mike
Mike

Mike

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Hi Daniel,

You need to follow the Fizz’s moving procedure. However, you can proceed with the moving your Fizz plan to the location Y and install the modem right away, if the cable is still connected to videotron.

Be aware you still need the technician to come, therefore do not cancel the appointment and wait for the technicien for testing the line and validate your moving

You can always check for earlier appointment following this procedure
https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

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Hi Daniel

Please consult the moving instructions from Fizz:
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-addre...

Book your moving date for the earliest possible date. Check back on the site often to see if there is any cancellation and an earlier date available.

On your moving day, you will need to unplug the modem and bring it with you.
If your new home already has cable internet, you will likely be able to use your Fizz modem right away.

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Stephane83
Stephane83

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Please consult the moving instructions from Fizz:
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-addre...

Book your moving date for the earliest possible date. Check back on the site often to see if there is any cancellation and an earlier date available.

MichelP
MichelP

MichelP

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Hi, Daniel
I hope you will be abled to book an earlier appointment for your internet installation with the technician.
Check daily by connecting to your Fizz account if there is available a cancellation date and re-plan a new appointment.

So_AR
So_AR

So_AR

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You always need to go thru fizz when you are moving

daniel
daniel

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Hi, this is a follow up. So , I moved to my new place and when plugged in voila I had a new public IP address and connectivity to internet :)!! Thanks averyone for the support and good answers!!