Answered question

Home internet service down?

Hi. Is the internet service down? I’m experience modem offline issue. I restart the modem. Power cycle by removing the power cord. Unplugged and replugged coax cable and Ethernet. Wi-Fi signal works but not internet. Not getting a public IP. The @ on the modem doesn’t light up. Contacted fizz by messenger, no answers. Anyone can help me? Thank you.

Johny
Johny

Johny

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0
44 / 100
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Hi Johny,
Thank you for letting us know of the situation and I'm sorry for the inconvenience that you're currently experiencing.
Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes with the network connection to that specific node. Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Zorrino
Zorrino

Zorrino

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1
391 / 750
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Hello!
Only customer service will be able to answer you, here we are users.

Chat with customer service is available daily from 8 a.m. to 9 p.m. Outside of this time, the chat bubble will not appear:

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- The green bubble should appear at the bottom right of the page.

If the chat bubble still does not appear at the bottom of the page on the right after a few seconds, it is because the number of pending sessions is greater than the processing capacity. At that time, leave a message on Facebook Messenger https://facebook.com/fizzca.

In closing, I invite you to click on "Accepted solution" if my answer suits you.

Good evening :)

Mike
Mike

Mike

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5000 / 5000
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Hi Johny

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.


Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-interne...

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Lieux
Lieux

Lieux

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4
5000 / 5000
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Johny you did everything...look here https://fizz.ca/en/faq/none-my-devices-can-access-interne...
And patience for messenger...
To reach Fizz
First, connect to your fizz account.
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

Zorrino
Zorrino

Zorrino

User level
Level
1
391 / 750
points

Hi Johnny,

Where do you live? Try to see with your neighbors if they have the same problem as you, especially if they are with Videotron or Fizz. If it turns out that some of them are also having problems, then you might think it's a power failure. Then try to contact your supplier by the appropriate means that I described to you above.