Answered question

My IMEI is correct but fizz says its not, what do I do?

What am I supposed to do if my IMEI is correct but fizz says its not ?

Julian-Angel
Julian-Angel

Julian-Angel

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Mike
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Julian-Angel
the IMEI must be the same used with the previous provider
Are you sure to type in the exact one, double check

If your phone as 2 SIM insert the right one, every slot has is own IMEI, therefore when you dial *#06# make sure to use the right one.

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

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Other answers

Hi Julian-Angel

Dial "*#06#" on your phone app dialer to get the IMEI.

If you have a dual SIM phone, you can get the IMEI from the phone settings. Make sure to use the number from the appropriate SIM card.

Hi J-A,
If the problem persist, try to contact Fizz support to get help.
First log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

richard
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If it's to transfer your phone number from another provider, you can use your account number on your invoice with that provider instead of the IMEI. hope that helps!

Stephane83
Stephane83

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Dial *#06# on your phone to get the IMEI.

Yelena
Yelena

Yelena

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Do you get an error message regarding your IMEI when you subscribe? Did you try in a different browser?
If you're confident that the IMEI is correct, contact support for assistance.