Answered question

can't pay with a credit card?

hi, I'm trying to pay with a friends credit card. It's been declined and all the info is correct. We already call the bank, no problem has been detected with the card. Whats going on? do you have a phone number to contact Fizz?



User level
2 / 100


please contact the support for this kind of problem, since lately it seems to be a common problem

Tip for the billing address associated to your credit card

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

  • The name of the street (Ave, avenue)
  • Special works (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling
  • Tip: Make a copy and paste of what is written in your bank account.

    If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.

    In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet:
    4- The green bubble should appear in bottom right of the page

    Your can also send a message via facebook messanger and click send a message (this is a bit slower)

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User level
971 / 2000

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!

Hello Katia,

We're truly sorry to hear about this situation. If it's a payment method accepted by our system, as it can be seen on our FAQ: and the billing address is added correctly as well, I kindly invite you to reach out to us. While we don't have a number where we can be reached since we're a 100% digital firm, you can contact us on any channel you'd prefer:

We will be able to further help and find a suitable solution, I assure you.

Thank you so much for your understanding.
Have a lovely day,