Answered question

Modem payent ?

Can someone Treat my payment for my modem please.

Akeem
Akeem

Akeem

User level
Level
0
1 / 100
point

Hello Akeem,

Thank you for your message. I took a look at your account and rest assured, I see the payment was successful already on November 19th and the plan appears active and in good standing. You are also able to see that the payment was successful by going to My Plans >> Transaction History. For more information on how to check your transactions, you can take a look at our page: https://fizz.ca/en/transaction-history

In order for everything to work smoothly, I suggest rebooting the modem by unplugging the power cable from it and from the electrical outlet, make sure all the lights on the modem are off, wait 10-15 seconds and then plug the modem back at both ends.

If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
Have a wonderful day!
Ioana

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

HI Akeem

Here we are users

Try to check the payment history to see if your payment was correctly processed and/or contact the credit card institution

To see a list of all your Fizz transactions:

1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.

If you need to change your credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Go on this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue
2- The green bubble should appear in bottom right of the page click on it
3- Select iMessage

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Billy
Billy

Billy

User level
Level
2
959 / 2000
points

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!