My main wifi disappeared, how can I make it come back ?

The main wifi disappeared after I disconnected my phone to go on the 2.4 guest one. How can I reconnect my phone ? It doesn’t appear at all

Answers

  • Lieux
    Lieux Posts: 2,528 ✭✭
    Anne try to restart your phone and your modem. And see it helps. Look here for more help https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    Or reach fizz Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Fizzy
    Fizzy Posts: 10,819 ✭✭
    Hi Anne

    Did you disable the main wifi on the Fizz modem?

    If any changes have caused a problem, you can factory reset your modem at any time.

    Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.

    Once your modem has restarted, follow the same instructions as when you first installed it.

    IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)

    The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).
  • Whizz
    Whizz Posts: 18,809 admin
    Hello Anne,
    Sorry for the situation encountered.
    I have verified and see that you've managed to contact us on Facebook Messenger. My colleagues will help you further to make some manipulations and find the best solution for this situation.
    Please reach us back if you have any other questions. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
    I wish you a great day!
    Adelina
  • Billy N. #35415
    Billy N. #35415 Posts: 248 ✭✭
    You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!
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