Answered question

I added a referral code to get $40 discount but I did not get confirmation if it applied on my subscription?

I got a referral code to get a $40 discount, but when I applied it my total did not change, is it because my move in date is December 1rst and will only be applied on that day in my bill?

Mary
Mary

Mary

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Level
0
1 / 100
point

Hi Mary

The credit will be available only at your second payment and applied to your 3rd payment

The referral must be visible after the internet installation

Moreover fizz has problems showing the referral these days

For your information, some referral bonuses are not showing in the account of certain members. Fizz is aware and wants to reassure you: no bonuses will be lost! It’s a display issue our teams are currently working on, and everything should be back to normal shortly.

source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for...

You can contact Fizz support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

So_AR
So_AR

So_AR

User level
Level
3
3959 / 5000
points

You should had received a text to let you know is coming. Go see on your profile if it's listed. If not contact customer service

Billy
Billy

Billy

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Level
2
971 / 2000
points

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!

Michel
Michel

Michel

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Level
0
65 / 100
points

The referral bonus will appear on your second month.

Antoine
Antoine

Antoine

User level
Level
0
25 / 100
points

Yeah it's kind of confusing at first but it's your second payment.
If it does not appear, you should contact Fizz support.I did once and they had to add it manually for it to work.