Answered question

Wifi doesn't reach everywhere in my apartment?

I have a small apartment and the wifi does not reach at a couple meters away from the router... What can I do?

flofanier
flofanier

flofanier

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Mike
Mike

Mike

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Hi Stephanie

I will try to modify the configuration, start disabling the Wifi Steering

1- Log in at: 192.168.0.1 from the web browser of any device.
2- Log in using the following information:

Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)

3- Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

After

Try manually selecting different Wi-Fi channels on your modem

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

1- Connect to your Wi-Fi network.
2- Open the browser on any device, and enter the address 192.168.0.1
3- Log in using these credentials:

Username: cusadmin
Password: (Enter your password, the one you chose when you initially configured your network)

4- In the green bar, select Wireless.
5- Then select:

General settings
5 GHz and/or 2.4 GHz
Wireless channel

6- Select a different channel.

Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1.

source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
If all of this does not help, you have 2 options, put the modem in bridge mode and use your own router or contact the support.

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

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Other answers

MTeasdale
MTeasdale

MTeasdale

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Like Mike said, disable wifi steering.

Dominic
Dominic

Dominic

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You have to disable wifi steering.

flofanier
flofanier

flofanier

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Mike, I can't log in on the web browser using my fizz password?

Billy
Billy

Billy

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if you still have any problem, you can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!

Mike
Mike

Mike

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Flofanier

This is strange, if the wifi password does not work try with the default password wrote on a sticker affixed to the back of your Wi-Fi modem

If nothing helps, you need to do a factory reset

Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.

Once your modem has restarted, follow the same instructions as when you first installed it.

IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)

The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

Yelena
Yelena

Yelena

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Maybe you have interference from your neighbors? Have you tried to put the modem in a different spot?

LemonHead
LemonHead

LemonHead

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Once you've figured this out I would put Mike as the top answer on this one.

So_AR
So_AR

So_AR

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I hope you got it working