why i cant receive international sms anymore?
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Answers
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Fulya
here we are users, did you try to reboot the phone?
You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
4- The green chat bubble should appear after a few seconds in the bottom right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.5 -
Hi Fulya
Try restarting your phone. You may have to do some troubleshooting.
Are they sending SMS or MMS? Do you both have Apple or Android phones?
Are you able to receive SMS from others? Are you receiving local SMS?
Are those senders able to send SMS to others in Canada?
If it's just international SMS that you cannot receive, please contact Fizz support.5 -
Hi Fulya,
If you have problems contacting Fizz by chat, try Facebook Messenger. Sometimes it is easier and faster this way.
Hope you can work it out.4 -
Hello Fulya,
We're sincerely sorry to hear about this. I checked your account and saw that the mobile plan is active and in good standing. I can suggest rebooting the phone and making sure the SMSC is configured correctly, this information can be found on our FAQ: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages at section 8.
If the issue is ongoing and the SMSC appears to be configured right, then we will indeed need some additional information in order to be able to help, Fizzy asked some great questions about the current situation. I invite you in this case to reach out to us, so we can further help: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a lovely day,
-Ioana3
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