Answered question

How can I schedule installation w/ the technician if website says service is unavailable? Videotron confirmed service.

How can I schedule installation w/ the technician if website says service is unavailable? Videotron confirmed service. In theory it should be available soon but I'm moving at the end of the week...

Mathieu
Mathieu

Mathieu

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Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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Hi Mathieu

Did you also try with your postal code?

To find out if you are eligible for Fizz home internet, you can go here to simulate a registration
https://fizz.ca/en/internet

Select your plan and enter your address. If you are eligible, you can enter your payment information and select an installation date.

On the installation date, the technician will bring the Fizz modem and hook up the cabling into your home. You can consult the overall Fizz guide here: https://fizz.ca/en/internet/how-it-works

If there is an issue with the eligibility of your address, you can check/confirm with Fizz customer service by chat: https://fizz.ca/en/contact-us

BTW this is a good time to join Fizz as they are giving $40 bonus credit to new customers (until November 18th).

If you need one, there is a list of referral codes here
https://community.fizz.ca/questions/2198337-place-referral-codes
Feel free to choose mine. =)
To be transparent, both parties will receive the bonus credit once you have paid your second bill.

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Other answers

Mike
Mike

Mike

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Level
4
5000 / 5000
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Hi Mathieu

Contact the support, probably Fizz did not update the DB or your address is considered a business one.

You can contact Fizz support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-in...
3- The green chat bubble should appear after a few seconds in the bottom right corner.


This is a good time to join Fizz as they are giving $40 bonus credit to new customers (until November 18th).

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine both parties will receive the bonus credit once you have paid your second bill.

Hi Mathieu,
You should confirm service first with Fizz support.
To contact Fizz, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Hello Mathieu,

We're sorry to hear about this situation. I checked your account and saw that you were able to reach us and the situation was already escalated to the necessary department. Once we have news regarding the eligibility of the address, rest assured we will inform you right away via email.

If you need further assistance, for all the information on how we can be reached you can take a look at our page:  https://fizz.ca/en/contact-us

Thank you so much for your understanding.
Have a wonderful day!
Ioana