Technicien didn’t come

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Wiquas
Wiquas Posts: 3 ✭✭
in Internet
The time range is 7:30-12h and he didn’t call.

Answers

  • Mike
    Mike Posts: 20,729 ✭✭
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    Hi Wiquas

    I understand and I'm sorry for the inconvenience probably the tech had a problem with the previous installation.

    You must wait tomorrow and reschedule a new appointment

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    To reschedule your technician appointment:
    1- Log into your account and go to Manage plan.
    2- Click on Appointments.
    3- Here you will be able to see a complete list of all your past and future appointments.
    4- Scroll to the appointment you wish to modify.
    5- click on Reschedule.
    This will open the booking interface. Select a new day and time slot and click Save.
    6- confirm that you wish to cancel this appointment by clicking Cancel again.

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy Posts: 10,903 ✭✭
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    Hi Wiquas

    Maybe the technician is just running late. They can be 1 to 2 hours late for the appointment.

    Be sure to keep an eye on your front door, phone and email inbox too.
    The latest news due to covid is that the technician will do the required setup outside and leave the modem by your door. You should then receive a call to retrieve the modem.

    If no one comes today, you will be able to reschedule another appointment yourself from the account by going to My Plans >> Manage Plan >> Appointments. The 'Reschedule' button will appear there, once 24h passed since the appointment was due. You can then choose a new date and time that's best suited for you.

    If you need to contact Fizz support, the chat is available between 8 am and 9 pm everyday at
    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    or any time at https://fizz.ca/en/contact-us
  • Mando1
    Mando1 Posts: 1,042 ✭✭
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    Hi Wiquas,
    If you can, stay home and wait for a few hours.
    He might only be late, and unfortunately they do not seem to call when they are.
    Hope someone shows up this afternoon.
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