Reactivate my account
Options
francesco F. #35479
Posts: 2 ✭✭
in My Mobile
Hi, i deactivate my account by mistake, can i reactivate, id like to chat with someone. thanks !
13
Answers
-
Hi
yes you can reactivate the plan yourself. This is the procedure.
Check the second part of my message how to chat with the support.
How to reactivate your Fizz account when you have a SIM card:
1- Go to the Reactivate page and log into your account.
2- Review or adjust your plan details and click Confirm.
3- Verify your phone number (if you are reactivating within 60 days) or select a new phone number. Learn more about changing your phone number
4- Review your addresses and plan details, then click Submit.
5- You go to the payment interface to pay for the first month of your new plan.
Source: https://fizz.ca/en/faq/reactivate
If you would like to contact Fizz, you can Live chat with support from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/reactivate
4- The green chat bubble should appear after a few seconds in the bottom right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.5 -
Hi Francesco,
If you still need help with this, do not hesitate to contact Fizz support by chat or Facebook Messenger, they are there to assist you.5 -
Thank you ! i will try fb :-)4
-
yes you can. you should be able to do it yourself through your account5
-
Francesco,
Yes, you can reactivate yourself your mobile plan.
see:
https://fizz.ca/en/faq/reactivate
to chat with Fizz:
First, log to your Fizz account.
Clik on:
https://fizz.ca/en/faq/reactivate
Click on the green chat bubble of Fizz when you see it down to the right of the page.4 -
You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!4
This discussion has been closed.