Answered question

How can I remove a credit card from my account?

Trying to remove a credit card from my account. Don't see an option for that. Has anyone been able to do it?

fdeg63
fdeg63

fdeg63

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Mike
Mike

Mike

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Hi fdeg63

You can remove a card only if you add a new one and you replace the old card in all plans where is associated
Only then you can remove it

Here are the steps to update a payment method, and associate it to your plans and how to remove the old card:

1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

Know you must also associate each plan you want to pay with that new card. This is not done automatically.

Source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...


You can contact Fizz support by chat, from 8 AM to 9 PM every day if you still have problems:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Hi Fdeg63

You must add a new card to your account.
https://fizz.ca/en/faq/what-payment-methods-can-i-use

Once a new card has been added: for every plan in your account, you need to associate it to the new card as the default payment method.
Once the old card is no longer in use, you can remove it from your account.
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...

If any problem, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any of the above FAQ help links.
4- The green chat bubble should appear after a few seconds in the bottom right corner.