Answered question

Speed of the Internet today is very disappointing

The speed of the Internet today is very disappointing. I work from home and I would like to know if there is a problem? SpeedTest shows 3.3, 7.8, 16.66 download (my plan is 30).

Emily1
Emily1

Emily1

User level
Level
0
1 / 100
point
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Emily1

Sorry you are having internet issues.

Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable.

If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.

Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home. If you require higher speed, you can opt to upgrade your plan speed to 60 Mbps.

If there is no improvement, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-connected-my-device-using-networ...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Gilles
Gilles

Gilles

User level
Level
3
2413 / 5000
points

Hi, are many people on the same conection, wifi or ethernet, upload speed, ping and gigue stats? Do you have screen shots of speedtest?

Daniel
Daniel

Daniel

User level
Level
0
96 / 100
points

That comment is becoming more and more "usual". Maybe there is something here to fix.

Emily1,
I have a 30 Mbps and I did not see any slow down, it can be a local problem

Contact the support in order to check your line, are you the only person using your internet?

Hello Emily1,

We're truly sorry to hear you're currently encountering this situation with your internet service.

I checked your account and saw the plan is active and in good standing, there are also no maintenance works carried out in your area. All your modem signals are looking great as well, however upon checking the historic of your connection I do see some fluctuations in the signals. As Fizzy suggested, it's recommended to reboot the modem and as a last resort, to factory reset it as well. I also advise checking your cable connections, especially the coaxial cable and make sure it's properly screwed in at both ends. You will also find useful information on our page: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak...

Should you still encounter a situation, it would be greatly useful if you could test the connection both via Wifi and Ethernet as well and kindly contact us so we can be able to further help: https://fizz.ca/en/contact-us

Thank you so much for your understanding.
Have a wonderful day,
-Ioana