Change SIM card?

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claudia G. #35193
claudia G. #35193 Posts: 1 ✭✭
in My Mobile
I just received my new SIM card for my new cellphone but im not able to acces 'change SIM card' on the website ....

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  • Mike
    Mike Posts: 20,727 ✭✭
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    Hi Claudia
    I tried yesterday and I got a white page,
    you must contact the support

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/fr/faq/comment-commander-ma-carte-sim
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,102 admin
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    Hello Claudia,
    Thank you so much for your message. I kindly wish to inform you that at the moment, only we are able to change the sim card for a plan. I checked your account and saw that you were able to reach out to us and we already helped with this. :)
    If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
    Have a wonderful day!
    Ioana
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