Credit card being rejected?

Hi Steve,

You can use a Visa or MasterCard credit card to pay for your Fizz plans.

• including Visa or MasterCard prepaid cards which accept recurring payments
• including also Debit MasterCard or Visa Debit card
.

Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
Foreign credit/debit cards are also not accepted.
You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.

If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)