card renewal dela?
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Rachele L.
Posts: 1 ✭✭
in Internet
My account was frozen since there wasn't enough on my card. I paid it an hour later, when can I have my wifi back? I am a student and need it for classes.
14
Answers
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Hi Rachele
Once you have paid for your plan, service will be restored within 2 hours.
Go to manage your plan on your account to confirm that the payment went through. Click on your payment method. If you see the "Make payment now" button, click to make a manual payment. Once payment has been made, your service will be restored within 2 hours.
If service doesn't restore automatically, you can try restarting your device.
In case of a problem, you can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
It should come back shortly once they confirm your payment.0
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Hope the situation have been resolved3
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Hello Rachele,
Thank you so much for reaching out. I took a look at your account and saw that indeed, the payment was successful and the internet plan is active and in good standing! As Fizzy mentioned as well, it's a good idea to reboot the modem to ensure the services work successfully.
If you need additional assistance, for all the information on how we can be reached you can check our page: https://fizz.ca/en/contact-us
Have a wonderful day!
Ioana0
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