I will like to pays my phone

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Kevin M. #34936
Kevin M. #34936 Posts: 2 ✭✭
I want to pay my phone

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  • Mike
    Mike Posts: 20,731 ✭✭
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    Hi Kevin,
    Therefore you had a problem with your payment?

    If you need to add a new credit card

    1- In your Fizz account, go to My Profile
    2- Click on Payment methods.
    3- Click on Add a new payment method to add your new payment method.
    4- Now make your way to My plans.
    5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.

    If you associate a new credit card with your plans, you can also force the payment
    My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

    In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
  • Andrée
    Andrée Posts: 964 ✭✭
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    Hi Kevin,
    Are you having trouble paying for your phone (if you are beta-tester) or your service ?
    I had some issues trying to order a phone myself.
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