Perks did not apply on my monthly bill
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Veronique B. #23787
Posts: 2 ✭✭
in Internet
Hello,
I received a perk for 25$ rebate on internet plan. I activated it in September but it did not apply to any of my monthly bills and now it's expired. What should I do?
I received a perk for 25$ rebate on internet plan. I activated it in September but it did not apply to any of my monthly bills and now it's expired. What should I do?
21
Answers
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Hi Veronique
Please contact Fizz support.
They will likely ask you for proof of the perk and that you have activated it.
You can Live chat with Fizz support from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.6 -
Veronique I know your problem. Only thing to do is to teach fizz...good luck. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca6 -
Hi Veronique,
It seems to me the same thing happened to a few customers lately. See if you have a proof of the 25$ bonus (in your emails maybe?) and contact Fizz with this.
Good luck!10 -
Veronique,
You should contact Fizz, only them can help you with this.
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.10 -
I would contact fizz directly on this one.7
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Hello Veronique,
Apologies for the situation that you've encountered.
Checking your account I could see that the bonus was indeed not applied as it should.
In order for us to assist better with this, I suggest you follow Fizzy and other members' steps to reach out to us so that we can find the best solution.
In the meantime, I have informed our technical team that there is an irregularity on your account and ask for an investigation.
Thank you for your understanding.
Have a nice day.
Nicolae Bogdan3 -
The Whizz is going to help you out3
This discussion has been closed.