Answered question

No connection on 11/6 morning

The internet is not working all this morning. When the service will be back?

Jahae
Jahae

Jahae

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Mike
Mike

Mike

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Hi

Sorry to ear about your problem. Here we are users

Please unplug your modem for 2 minutes, after the reconnection wait another 2 minutes, then test your connection with a device connected directly to the modem by ethernet, if you can. Does the problem happening with WIFI only or even when your device is connected by ethernet cable?

If the problem happens with wifi only, you can check here for more info:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...

If you also have the problem with a wired connection, please check here:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any one of the help links above.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Andrée
Andrée

Andrée

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Hi Jahae,
I am in Laval, no problem here today.

Hi Jahae,
I hope your service is back,
If not, you should contact Fizz support
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hello Jahae,

Apologies for the situation encountered and for the fact that you are not able to use your services.
As Mike and other members informed you, can you please contact our support department so that they can check your connection?
I've tried to check your account, but there is no internet service there. Therefore, please follow the suggestions, other members provided and contact our support.

If your current situation is related to the Mobile data, please check the following FAQ https://fizz.ca/en/faq/what-are-fizz-network-settings-apn for some steps and try a manual network connection to Fizz.EXT and test your services there.

Thank you for understanding.
Have a good one!
Nicolae Bogdan