Answered question

Payment declined with 4 differents cards?????

Hi!
I've been having Fizz for a few months now and I have a problem.
My main payment card is blocked so I tried to use few others ones that are VALID, with MONEY IN IT. But everytime I try to add them, it says that 'this payment method was declined'???
The adresses attached to it are well written and everyrhing is fine so.. WTF??
I also can't see the bubble chat when I loggin with my laptop and they are telling me I need to contact them through the bubble chat???
I am really not happy with how this service is going right now.

Veronique
Veronique

Veronique

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Mike
Mike

Mike

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Hi Veronique,
here how to contact them, the only thing that I can tell you is this

You can use a Visa or MasterCard credit card to pay for your Fizz plans.

  • including Visa or MasterCard prepaid cards which accept recurring payments
  • including also Debit MasterCard or Visa Debit card
  • Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
    Foreign credit/debit cards are also not accepted.
    You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.

    source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    I believe that you already know.

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Jason
Jason

Jason

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Hi Veronique,

I used to work at a bank... it is probably on the bank side. If your main payment card is blocked, it might already be reported to the credit bureau which phone companies sometimes have access to, as do other banks and there might be restrictions on your cards.

Also, as specified below, prepaid cards are limited in their usability and you might need to find a non-prepaid option. Reach out to support to ask them what the restrictions are on your payment options, but also reach out to the bank to figure out what it going on and what options exist.

Good luck!

Whizz
Whizz

Whizz

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Level
4
5000 / 5000
points
Team

Hello Veronique,

We're sincerely sorry about this situation you've experienced. Checking your account, I see you were able to reach out to us and your case has already been forwarded to the necessary department.

As soon as we have an update from them that everything's in order, we will notify you right away via email. If you need additional assistance in the meantime, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us

We appreciate your patience and understanding.
Have a lovely day,
-Ioana