Payment delay?

Hi Jennifer

We are users here in the forum. You'd better chat with Fizz support for this issue.

Their official business hours are 8 AM to 9 PM every day, but I just checked and the chat is still available.

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-payment-cycles-work
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Jennifer

Were you able to contact Fizz support?

Otherwise if your renewal day is tomorrow and payment hasn't been made, your service will stop working tomorrow.

To reactivate it, you will need to use another credit card (possibly family, friend or even get a prepaid card, but Fizz does not accept Vanilla card). https://fizz.ca/en/faq/what-payment-methods-can-i-use

Here are the steps to update a payment method, and associate it to your plans:
1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.

When you're ready to make a manual payment:
Go to manage plan on your account, then click on Payment method. Look for the "Make payment now" button, click to make a manual payment and your service will be restored within 2 hours.

I would suggest switching to another credit card for this month. maybe ask family or friends to borrow theirs for this payment

Jennifer, you don't have another credit card? Otherwise try to contact Fizz support but I don't think it's possible