Answered question

I have both Internet & mobile (Canada+USA) plan with Fizz. Will I be able to transfer/move these to Vancouver?

I am moving to Vancouver next weekend. I wish to know if I will be able to transfer or move my Internet and Mobile* plan over to Vancouver and use it there. I tried going into my account and manage services and typed in the new address. But when I click save, it brings me to a blank page. No information is displayed. If I am unable to transfer, I would have to cancel my subscription. If I cancel subscription, do I have to return my modem? How will I return it?

*My current subscription for mobile covers all over Canada plus USA.

Somasekaran
Somasekaran

Somasekaran

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Mike
Mike

Mike

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Hi Somasekaran
You cannot. (the short answer)

The mobile and internet are available only in Quebec, the mobile also in the Ottawa region.

You can use the mobile outside Quebec, only for 3 months

https://fizz.ca/en/faq/partner-networks

this is the text
We reserve the right to interrupt or block access to our network of partner providers Fizz EXT if you use your mobile service primarily on their networks for 3 consecutive payment cycles.

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Other answers

Fizzy
Fizzy

Fizzy

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Hi Somasekaran

Unfortunately Fizz services are really for residents of Quebec and the greater Ottawa area only.

You will need to subscribe to both services.

How to cancel mobile: https://fizz.ca/en/faq/unsubscribe

How to cancel home internet: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-hom...

Have any questions for Fizz? You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any one of the FAQ help link pages mentioned above.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Gilles
Gilles

Gilles

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Sad but true, you will have to say goodbye fizz

Somasekaran,
Sorry,
You will be obliged to unsubscribe to your Fizz plans and return the modem by mail.
Fizz is not a national provider like Rogers, Telus, Bell.
To subscribe to a Fizz mobile plan:
You need to stay in the green suscription zone of Fizz in Quebec and only Ottawa.
And for the internet residential plan:
You need to stay where the câble network of Videotron is available.