I need an agent urgent asap i need help. Please hlep. Please someone It is necessry?
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Juan G. #30119
Posts: 1 ✭✭
in My Mobile
Help. I paid my bill but my account is still inacitve
12
Answers
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Hi Juan
You need to update your payment method
To update your payment method Go to My Plans in your account. Click on Manage > Payment method.
Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.
After the payment is accepted you need to wait up to 2 hours in order to have your line back.
These are two guides:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Hi Juan
Go to manage your plan on your account to confirm that the payment went through. Click on your payment method. If you see the "Make payment now" button, click to make a manual payment. Once payment has been made, your service will be restored within 2 hours.
Meanwhile, please try restarting your modem (or phone).
In case of a problem, you can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Hello Juan,
I kindly inform you that I have verified your account and I see that the payment for your mobile plan just passed a few minutes ago. Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
You can find this information as well on our page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
If you need anything else, we are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina3
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