I've been sent a second modem, how do I return it?

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mustafa Z.
mustafa Z. Posts: 1 ✭✭
in Internet
I've recently moved and kept my fizz internet plan, at my new address when the technician came to check up the signal he gave me a new modem and told me to use this one as the old one wouldn't work. How can I return the old one? The technician didn't know what to do either and why he was giving me a new modem.

Answers

  • Mike
    Mike Posts: 20,729 ✭✭
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    Hi Mustafa,
    contact the support to let them know they will guide you, DO NOT click in the return link in your page.

    You can contact Fizz support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy Posts: 10,902 ✭✭
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    Hi Mustafa

    In this situation, you can contact Fizz support.
    https://fizz.ca/en/contact-us
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Mustafa,
    I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further with this situation.
    Please reach us back if you have any other questions. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
    I wish you a wonderful day!
    Adelina
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