my phone didn't work?
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Answers
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Hi Yankel,
if you pay late, Fizz can take up to 2 hours to validate and reactivate your line.
Did you try to reboot the phone?
here's how to contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Try restarting your phone5
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Contact fizz customer service by chat4
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Hello Yankel,
I kindly inform you that I have verified your account, and I see that the payment for your mobile plan passed yesterday and your plan is fully active now.
Did you restarted the phone and try to use the services?
Here you can find more steps: https://fizz.ca/en/faq/how-test-my-fizz-line
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina1
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