Answered question

Is there any problem with the network in Montreal?

Since this morning my WiFi is not working. I tried several times unplugging the router, but it seems like internet is not available.

Maria
Maria

Maria

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0
2 / 100
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Mike
Mike

Mike

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4
5000 / 5000
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Hi Maria,

Sorry to hear that you are having internet problems it can be a problem in your sector.

Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-interne...


Check the light status in your modem, if one of light with the arrow symbol is flashing this means that you have a problem with your cable signal. For this problem you need to contact the support.

Here you can find some Fizz's troubleshooting guides:
If you have problems with the internet stability, read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak...

If your problem persists after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hi Maria,
Sorry to ear you are experiencing problems this morning.
everything is working fine for me, also in the Montreal area.
If the problem persist, you should contact Fizz support :
Too do so, first, you have to log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Carlo
Carlo

Carlo

User level
Level
3
3337 / 5000
points

Maria, is there a chance your credit card has expired or isn't valid and you haven't updated your payment info? If so,

  • go in the internet plan manager and click on the payment method option.
  • Add your new credit card and delete the old one.
  • Manually pay your bill by clicking on the manual pay button.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Maria,

We're sincerely sorry about this. Checking your account, I see that you've reached us regarding this matter and we informed that there are currently maintenance works carried out in the area.

We assure you that our technicians are doing the necessary in order to help as soon as possible. If you need additional assistance in the meantime, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us

Thank you so much for your understanding.
Have a lovely day,
-Ioana