Answered question

have problem my old Fizz SIM Card: no service?

My Fizz SIM Card worked properly in the last 10 months. But since this week, it does not work, it shows no service. I am pretty much sure there is no problem with my cell phone because I use my cell phone with other’s SIM Card, it works.
I guess the FIZZ SIM Card is broken. Its quality is so bad that it broke after only ten months of use. Can you send me a new SIM Card?

Pengyi
Pengyi

Pengyi

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Level
0
13 / 100
points

Hello Pengyi,

We're sorry to hear about this situation. I checked your account and the mobile plan is active and in good standing. In this case, I suggest to follow the steps mentioned by Mike and to make sure also that you manually connect to Fizz EXT, then go back to Fizz and test your services. Depending on your device, you will be able to do this from:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz
iPhone: Settings → Operators → Fizz EXT then Fizz

You will also find useful information on our page: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-ca...

Should the situation persist, please reach out to us so we can be able to make the needed verifications and further help: https://fizz.ca/en/contact-us

Thank you for your understanding.
Have a lovely day,
-Ioana

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Other answers

Mike
Mike

Mike

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Level
4
5000 / 5000
points

Hi Pengyi,
did you try to remove the card and reinsert?
Also try to reboot the phone

if nothing helps contact the support

You can always contact the Fizz's support directly by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-order-sim-card
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Pengyi did you check in your fizz account if the payment went through?
Did you check your sim card number?
Before replacing it, I would suggest to try a SIM swap with another phone.
This can help determine whether the issue is with your phone or the SIM card.
For a new sim card you est need to reach Fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Pengyi
Pengyi

Pengyi

User level
Level
0
13 / 100
points

yes, I have trid to remove the card and reinsert, it does not work. Also, there is no problem with my account, enough money and enough mobile internet
I also tried:iPhone: Settings → Operators → Fizz EXT then Fizz, it still does not work

Thank you so much for your reply, Pengyi. I took a look at your account and I see that you've reached us regarding this matter and one of my colleagues has already further helped with it on chat.

If you need additional assistance, for all the information on how we can be reached you can check our page: https://fizz.ca/en/contact-us
Have a wonderful day!
Ioana