Answered question

Payment Overdue yet I payed a week before?

Hi Fizz, I currently have a email that states that a payment was overdue. I currently have 3 devices and all the payments were payed a week before. Somehow, 2/3 device works but not the 3rd one. The landline isn't working and says to contact 611 for payments. I'd like to know if I can contact someone regarding my situation

Raymond
Raymond

Raymond

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Level
0
1 / 100
point

Raymond for your problem contact Fizz directly. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

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Other answers

Good morning Raymond,
As far as I know Fizz do not offer landline service, but I might be wrong. As this is a community forum from users helping each other, I would recommend you contacting them directly for your payment issue

  • Log into your Fizz account.
  • Make your way to the Solution Hub and open the help card : https://fizz.ca/en/faq/what-payment-methods-can-i-use
  • Click on the chat bubble located in the lower right-hand corner.
  • The chat service is available every day from 8 a.m. to 9 p.m. EST

    If demand is too high the chat bubble might not appear, leave them a message on Facebook Messenger or Twitter in private

    Have a good day

Carlo
Carlo

Carlo

User level
Level
3
2678 / 5000
points

Raymond, sorry to say it as well but for payment issues you'll have to contact Fizz directly. 611 in Fizz's case will redirect you here since they don't have a call center.

Fizzy
Fizzy

Fizzy

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4
5000 / 5000
points

Hi Raymand

Here in the community forum, we are users.

Fizz is 100% online. So you should be able to see all your plans and their status on your account. Also payments are taken automatically from your card just before your renewal date.
Fizz services are prepaid, so if you haven't paid for a service, you won't be able to use it.

Fizz does not offer landline phone. They have mobile and home internet services.

Hello Raymond,

We currently don't offer landline services, however I'm assuming this is regarding the mobile line. If it is, I just verified your account and rest assured, I see that the payment was successful today, just a while ago and the line appears active and in good standing. I kindly suggest rebooting the device, to ensure everything goes smoothly.

If by any chance the situation is ongoing after this, please reach out to us so we can be able to make further verifications and help: https://fizz.ca/en/contact-us

Have a lovely day,
-Ioana