Unanswered question

Waiting 4 text message to insert sim card. Received text message with 3 attachments is that a fizz text ?

New customer. I followed Transfer of phone number instructions. Now 3 hours later no text message from Fizz to insert sim card. I did receive a text message from unidentified soarse with 3 attachments I threw it away. Hope that was not Fizz! My phone presently cannot make calls, the message says on the phone I am not registered, on the network!

Austin
Austin

Austin

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Answers

Austin are you sure that your phone is unlocked?
For your transfer ask fizz directly Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Hi Austin

First try restarting your phone. Also follow the advice of Lieux. Even though you requested a transfer of your number, once your Fizz SIM card has been activated, you should be able to make outgoing calls and send texts.

Also does your old provider SIM card still work?

Carlo
Carlo

Carlo

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3
2634 / 5000
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Austin, in my case I recieved the text a while after the transfer was actually made. It did help to restart my phone to install any up on dates needed.

Austin
Austin

Austin

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Thanks for the help. I put in the new Fizz sim card, next I received instructions by text. The phone now works. However I thought I would be able to send a photo as an attachement in a text , but the spinning wheel comes in and doesn't stop! I don't have gigs for internet on the phone. Can I send a photo in a text message?

Hi Austin

Welcome to Fizz! It's great you got your service started.

You do need to have mobile data to be able to send MMS as picture texts consume data.

There are a few options available:

  • You can add data to your plan and use them right away by buying a data Add-on.
  • If another Fizz customer gifts you a data perk, you can use it right away.
  • You can adjust your plan to add data. This change comes into effect at the start of your next billing cycle.

Olivier
Olivier

Olivier

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4
5000 / 5000
points

Thanks for the question

Austin
Austin

Austin

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Level
0
21 / 100
points

Thanks for the quick answer. If I understood correctly to send a photo along with some text, requires a step up to the 27$ level, for my cellphone per month.

Daniela
Daniela

Daniela

User level
Level
1
735 / 750
points

Hi. Even you have data, you have to setup your phone. You may execute the text message from Fizz or see here https://fizz.ca/en/faq/what-are-fizz-network-settings-apn In case of problems, contact Fizz here https://fizz.ca/en/contact-us

Hey, is your problem fixed by now? If not, let us know! And if it is, please choose a best answer and close this topic :)
Have a great evening !