Answered question

Wifi doesn’t work?

I changed my credit card and put the wrong billing info (adress). They charged me yesterday night, wifi still doesn’t work can’t talk to them and can’t change the billing adress since it won’t let me delete the credit card to the account. What should I do



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User level
5000 / 5000

Hi Marie-Pier

You can logon your account to check whether the payment went through.
My Plans >> Transaction history

Here's info on how to change your payment method:

Once you have made a made payment, your service will be restored within 2 hours. If service doesn't come back automatically, you can try restarting your device.

If problem continues, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this:
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Marie-Pier here is the way to change your credit card information
Did you try to restart your modem?
If nothing helped reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at:
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger

Hello Marie-Pier,

I checked your account and I see the payment was successful and rest assured, I see the internet plan is active and in good standing now. In order for everything to work smoothly, I suggest rebooting the modem as Fizzy suggested as well, by unplugging the power cable from it and from the electrical outlet, make sure all the lights on the modem are off, wait 10-15 seconds and then plug the modem back at both ends.

If by any chance the service doesn't work after this, I kindly invite you to contact us so we can make the necessary verifications and further help:

I also checked and currently, there is only one payment method left on the account, so you were able to delete the other card. Deletion of a payment method is possible once the new card is set as default for your plans.

Thank you so much and I wish you a lovely day,