Answered question

Do I have to start another chat or is replying to the email enough?

I had an issue that I spoke with a representative about on chat. They couldn't solve the issue so made a ticket, and I received an answer by email. I was just curious if I can reply to that email from ticket@fizz.ca or if I have to start another chat to continue the conversation. Thank you!

danielA
danielA

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Pierre-Yves
Pierre-Yves

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Hi Daniel,
If a ticket was opened, you can reply to the email, someone will answer back.
I do not think they will close the ticket before your problem is completely solved.

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Other answers

Fizzy
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Hi danielA

I am pretty sure you will need to start another chat with Fizz support.

Usually those email replies from ticket@fizz.ca mention that the issue/ticket is now closed.
These email also have this statement displayed at the bottom:
"This email is automatically generated and sent. Messages sent to this email address are not read."

Lieux
Lieux

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DanielA I would try both...reply the email and try to chat again.

Carlo
Carlo

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danielA, I would follow the advice provided my lieux, there is a chance they the ticket is not closed. If you open another ticket, make sure to reference this one so they don't start you're career from scratch.

At numerous occasions, I have replied to these emails with screenshots and they receive them (and reply). Only inconvenience is there no history in that follow-up email from Fizz, so you do not see what you wrote to them before.

So_AR
So_AR

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you start again, but they put notes on your file