Answered question

Sim card not registered on network

Hi, since I received my sim card from fizz and activated it and placed it in the sim card port while my phone was off and turned it on after, it says that I'm unable to text or call because my sim card is unregistered. It's not a new phone it worked perfectly with fido(it's not the same number I had I took a new one with fizz) and is suppose to be unlocked. So what could be the problem?

Mishel
Mishel

Mishel

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Fizzy
Fizzy

Fizzy

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Hi Mishel

After restarting your phone, if it prompts you for an unlock code, it means your phone is still locked with Fido. In this case, you can call Fido for the unlock code, they are required by law to unlock your phone at no charge.
https://fizz.ca/en/faq/how-do-i-unlock-my-phone

You should also check that your phone is compatible with Fizz network. What phone model are you using? https://fizz.ca/en/faq/compatible-devices

If everything looks good so far, you should check whether your phone has been blacklisted:
https://fizz.ca/en/faq/lost-stolen-blacklist

Finally, I also suggest swapping SIM cards with another working phone (friend or family member) to help determine whether there is a hardware issue or a service problem.

For more help, you can also contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any of help links mentioned above.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Pierre-Yves
Pierre-Yves

Pierre-Yves

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Hello Mishel,
Have you checked if your phone is compatible with Fizz ? How old is it ?
If you are still experiencing problems, you should contact Fizz Support :
First, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Hello Mishel,

I'm sorry to hear about this situation. I checked your account and I see that the line is active and in good standing. In this case, I can suggest rebooting and reinserting the sim and following the other instructions Fizzy suggested as well. If after this you still encounter a situation, I kindly ask you to contact us with all the necessary information, so we can be able to further help: https://fizz.ca/en/contact-us

Thank you so much for your understanding.
Have a lovely day,
-Ioana