Answered question

Why am I being asked to activate my card when I already did it?

I am now with Fizz and everything is working well. I activated my sim card but I keep getting emails to activate my card. When I add the information again it tells me that someone else has that code (which is me). Why am I getting emails to finish activating my card when it was already done?

Cathy
Cathy

Cathy

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Hi Cathy

Welcome to Fizz!

If you have already activated your plan, you can ignore those notifications. The emails are sent out automatically once you start an activation process without completing it.

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Other answers

Daniela
Daniela

Daniela

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Hi Cathy. I think is just a glitch in software. Ignore them but if they didn't stop in few days, contact Fizz support (see here https://fizz.ca/en/contact-us).

I've had this issue in the past. It happened when I checked internet pricing and availability for friends who wanted to subscribe while being logged in to my account. So the system thinks that you want to add a new plan to your account.
If you do it while not being logged in, you won't receive those notifications.