Answered question

Can't I use the data network in Toronto?

Hi there,

I flied from Ottawa to Toronto and I cannot ser the '4G' sign on top of display. Can't I use the data in Toronto? And also when I went to Carleton Place which is near from Ottawa, I couldn't use. Isn't Carleton Place being covered?

Hunsam
Hunsam

Hunsam

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Fizzy
Fizzy

Fizzy

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Hi Hunsam

It should work if you already have Canada or Canada/USA coverage in your plan.

As shown on Fizz coverage map, there will be mobile service at Carlton Place
https://fizz.ca/en/coverage

Make sure to enable roaming on your phone settings.

If you do not get a signal automatically, you can
1. Try putting your phone on airplane mode for 2 minutes.
2. Restart your phone.
3. Put your phone on automatic network mode.
4. On your phone settings, manually select another FIZZ-EXT network if needed.

If there are any issues, you can write here again.
And as always, Fizz support is available to help.

You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Manny
Manny

Manny

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Hi there, you should definitely be able to so I would contact support, they should be able to help with this. There are 3 ways to do so:

CHAT
Go to this page (any article will do) https://fizz.ca/en/faq/what-payment-methods-can-i-use
Log in if you're not already.
The business hours are every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.

FACEBOOK
You can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower but they'll get back to you for sure)

CONTACT FORM
You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.

Good luck!

Hello Hunsam,

Apologies for the encountered issue.

Have you tested out with the suggestions Fizzy has provided? Is the mobile data working well now in Toronto?

If the issues still persist, please contact us directly.

Thank you for your understanding.

Have a good day.

Catalin