Answered question

I a faster home internet installation available ?

Hi,

I ordered a home internet. My appointment is set for 29 Oct, but i need the internet much faster for work purposes. Do you have any idea if i can obtain a sooner appointment ?

Mohamed
Mohamed

Mohamed

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Hi Mohamed

You can login in and try to reschedule your appointment. You will need to check daily to see if someone has cancelled their appointment.

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Other answers

PierDuc
PierDuc

PierDuc

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Hi Mohamed,
If you already have an Internet provider, do not cancel your service before Fizz is operating.
also check each day, a few times a day, to see if someone has cancelled.
With the referral bonus at 40$ these days, the technicians seem pretty busy.
Hope you can get your appointment sooner.
Welcome to Fizz !

MichelP
MichelP

MichelP

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Mohamed,
You need to try online into your Fizz account to reschedule an sooner appointment each day.
Go to your Fizz account.
Click on: Manage plan
Click on: Appointments
and you will see if there are a sooner date and hour of appointment is proposed.
I wish you a cancellation...

Hello Mohamed,

I have verified your Fizz account and indeed I see that you've set the installation appointment for October 29, between 7:30 A.M. and 12:00 P.M.
You can Reschedule the appointment if you want and see the available dates. To do that please go to My Plans >>Manage >>Appointments >>Reschedule. You can also consult our page: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

The system will give you the available dates and times for our technician's installation appointments, this will depend entirely on our technician's availability.

Please reach us back if you have any other questions. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us

Have a great day!

Adelina