Answered question

I cannot order my internet plan?

Hello, I've been trying all day to adhere to your internet plan with my mother refferral. Also, theres a 40$ rebate on the referal code instead of 25$ thats ending today. at the last step, it says there an error and to try again. I've been doing this all day

Leila
Leila

Leila

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Hello Leila,

Thank you for willing to test our services and subscribe to Fizz Home internet.
Could you please contact our support department, by following our contact methods link https://fizz.ca/en/contact-us and present them a picture of the error that you are receiving?
In the meantime, as Fizzy suggested, try deleting your browser history including cookies and cache memory.
Regarding the referral, you are still eligible for the $40 one until the 18th of November.

Have a nice one!
Nicolae Bogdan

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Other answers

Fizzy
Fizzy

Fizzy

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Hi Leila

Good news! The $40 promo credit has been extended to November 18th
https://community.fizz.ca/questions/2453175-updated-referral-bonus-40-nov-18

Note that you will be able to use the referral code only when you're activating the first plan in a new account.

If you continue to receive the error, try clearing your browser cache, restarting your device, and try again with your browser in private mode.

Got the same issue when trying to create the account. But we received an email that they account has been created.. So maybe a bug of the website.

Hi, I think you should try to contact Fizz via the chat, because this here is a place to talk with other members. I doubt you will find technical support here. Good luck!

MichelP
MichelP

MichelP

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Leila,
It's good news. Referral bonuses of 40$ are extended until november 18th.
Try to clean the cache of your navigator and try to order again the new internet internet with Fizz.

Samuel
Samuel

Samuel

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Hey Leila
The 40$ add on has been extended to November 18. Try contacting fizz support they will gladly help you out
Have a nice day:)

Hi Leila,
As suggested, contact the Fizz team, they will gladly help.
And, the $40 bonus has been extended for another month, so you won't miss this promotion.
To reach Fizz :
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
welcome to Fizz !

Daniela
Daniela

Daniela

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Hi. Don't warry, the date limit for 40$ was moved to 18th of Nov. You have plenty of time to get in touch with Fizz support and fix the problem. I wish you will...