Answered question

Why is my data not working after I bought it?

I bought 2gb of data in add on and it not working

gabriel
gabriel

gabriel

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Whizz
Whizz

Whizz

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Hello gabriel,

Apologies for the encountered issue.

Please try rebooting your mobile phone and verify in it's settings if the APN are setup correctly ( if you are using an Android phone) or if you have the latest iOS and carrier updated to Fizz version 41. A few more helpful tips can be found here:

https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...

Also make sure that your phone is compatible with our data frequencies so it can work.

https://fizz.ca/en/faq/compatible-devices

If the issue still persists with the data add-on, please reach us directly by chat so we can verify further with you.

Thank you for your understanding.

Have a good day.

Catalin

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