Answered question

Can I switch the actual 250MB upgrade with 500Mb and keep the 250MB for the future?

Hello everybody.
I use now 250MB upgrade, I wasn't sure but thanks to you, now I know that what I just received is also an upgrade of 500MB. How can I switch 250 with 500MB and keep 250 MB till I get level 3. My target is at level 3 to have 2 slots, one of 500 and one of 250MB for a total of 750MB. Is that possible?

Daniela
Daniela

Daniela

User level
Level
1
735 / 750
points

Just verified in my account. I am able to swap upgrades. Try this.
First you should click on the new upgrade that you want to apply. Then your old upgrade, which is currently applied, start shaking. Click on it, and a pop-up with new and old upgrades will appear offering you to swap. Click on swap, and in the next cycle you'll have the new upgrade.
This should be done at least 48 hours before the end of your current cycle.

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Daniela
Daniela

Daniela

User level
Level
1
735 / 750
points

Hi LemonHead, Thanks for answering.
I wish to switch with 500Mb to use 500Mb from now till I get level 3, and then to add the 250 on the second slot. Can I do it? How and how is best to do it? Somebody said that to use 500 Mb in first next cycle it must be switched with 250 contrary to remove 250 and then add 500, witch install 500 in the 2nd cycle.I can't find how to switch, and I don't know if after switch the 250Mb go back in my "Upgrades" box, to be conserved till level 3.

Daniela are you sure that the 500 MB is an upgrade and not a perk? In that case you can keep both in the same time or wait to activate the 500 MB later.
If it’s an upgrade yes you can switch the 2 of upgrades and keep the 250MB for later.
Here the guide https://fizz.ca/en/faq/what-do-i-receive-my-rewards-progr...

I think you confuse perk and upgrade.
Perk is a one-time gift that can be activated during 90 days, whereas upgrade remains in your account for 2 years from the date you obtain it.
If you want to use an upgrade, you should apply it in an empty slot. You can swap upgrades in the same slot as well (p.e. from 250 to 500). As for perk - you don't need a slot, just activate it and use it during 30 days.

Carlo
Carlo

Carlo

User level
Level
3
2645 / 5000
points

Daniela, if I understand correctly, at level 2 you should have a 500 mb upgrade from level 1 and another 250 mb from level 2 so you want to switch these? You can't switch an upgrade mid month, it will only come into affect at the beginning of the next pay period. You won't lose the 250 though.
When you'll get level 3 you'll get a new slot and the chance to add the 250 mb into that slot to have 750mb total the following pay period.
The 500 mb everyone's received for the 2yr anniversary is a one time use Perk valid for 30 days after it's applied to your account.

Daniela
Daniela

Daniela

User level
Level
1
735 / 750
points

Hello everybody,
I found myself the complete answer.
Here it is, for future reference in the Community Hub.
I just spoke with Client Service. "There is no way to switch one upgrade with another in a single operation, at least not at level 2 when only 1 slot is available." .... (I deleted the rest because all this is incorrect. I was misinformed so read the Update below.)
-----------------------------

UPDATE: Thanks to Yelena (see below), I could check with my friends and indeed, ANYONE CAN SWAP THE UPDATES, EVEN AT LEVEL 2. Everybody can swap the upgrades by click on new upgrade, then Apply, then the upgrade in slot 1 will shake, and by click on it immediately after shaking a new window will appear proposing to swap the upgrades.
--------------------------
End of UPDATE.
And, as specified by users here, the 250MB will go back in UPGRADE box and can be used sometimes at a later date, in the 24 month from date when I obtained it.
Therefore, I can use it on a second slot when I'll become Level 3 and then I could have 500MB on first slot and 250 on second one for a total of 750MB.
Now I have no data in my plan other than the 250MB upgrade active.
One rules said that :
"To apply an upgrade on your plan:
Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.".
I asked if the new Upgrade can be applied without active data plan and the answer was that as long as I have a rollover data, they are considered as data plan. So my only restriction is to not use all rollover data to be considered as having a data plan, and therefore the new upgrade to be activate.
Thank you to all that have answered to me.

Daniela

It looks like this was a recent change (done earlier this month) to the swap function.
We used to be able to swap the upgrades in one shot. I did a swap as usual before my renewal but it did not apply. Now it seems we have to do it in 2 steps (remove / add).

Blagovest
Blagovest

Blagovest

User level
Level
0
23 / 100
points

Yes it will be possible

Mihai
Mihai

Mihai

User level
Level
2
1044 / 2000
points

After I read your post, I was curious if the swap works to me or what message one may get. And I was surprised that IT WORKS!
It seems that you have to select the used slot first, cancel proposing removal windows by clicking "x" and after that click on wanted upgrade, at this point, a pop up window will ask if you want to do a swap, and the swap will be effective starting from next cycle. Confirm, and that's all.
Moreover, if you change your mind later, you can reverse or cancel the swap (I didn't, but by click on slot it ask if you want that)
I'm not very sure because of many tries, drag and drop, etc, but I think that this is the order of clicks to be done for swaps.
Please, somebody to correct me if I'm wrong.
Thank you.

Daniela
Daniela

Daniela

User level
Level
1
735 / 750
points

Thank to all your answers.
I updated my previous "Update" after reading the answer of Yelena.
@Fizzy: Fizz didn't change anything, I was misinformed.
The good answer is:
You can swap the 500Mb received on Level 2 with 250Mb in use on Slot 1 (the only active slot) with click on 500Mb update, click "Activate", <the slot 1 will shake> click immediately on 250Mb on slot 1, it will be proposed the swap. After you agree, the 250Mb on slot 1 (and that on "Upgrades" too) will become "Pending removal", and the 500Mb will become "Pending activate". On the first new cycle the swap will become effective, 500Mb will become active and 250Mb will be returned to update. Anyway, on Level 3 you will get another 250Mb again and a new slot (slot 2), so YES, is possible at Level 3 to have 500Mb on slot 1 and 250Mb on slot 2 for a total of 750Mb monthly.
Just to be careful NOT TO BRING ROLOVER DATA TO 0, as such (as I was informed by Fizz support) can mean you have NO MORE DATA PLAN so the updates MAY NOT APPLY ANYMORE. This I don't want to check if is true, better to be careful than sorry.
I will select Yelena for best answer, as that answer changed everything.