Answered question

Didn't receive my 2 sims, it said returned to sender?

I didn't receive my 2 sims that I ordered 2 weeks ago, i checked online said returned to sender, what i should do now?

DANIEL
DANIEL

DANIEL

User level
Level
0
2 / 100
points
Lieux
Lieux

Lieux

User level
Level
4
5000 / 5000
points

Daniel it could be because you are in an apartment and it’s difficult for fizz to let your letter with your sim at your door. Reach fizz by chat and they will refund you but first you can buy 2 news but if you can give a different address at a friend house or family...
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

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Other answers

Ariane
Ariane

Ariane

User level
Level
1
659 / 750
points

That's strange contact support as soon as possible

Alex
Alex

Alex

User level
Level
2
819 / 2000
points

You should contact the support. Perhaps an appartement number is missing or the address is incorrect.

Mihai
Mihai

Mihai

User level
Level
2
1044 / 2000
points

Hi Daniel,

It happen but is not normal. Please, contact Fizz customer service to send them again.

Hello DANIEL,

Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Lieux and other members indicated, and they've provided you a solution for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to check our solution hub or the FAQs other's members provide to you, in their comments.

Have a good one!
Nicolae Bogdan