Hi, I had an install appointment and no one show up

Matan M.
Matan M. Posts: 3 ✭✭
I had an appointment for today from 5 to 9 no one showed up or called, I was stuck at home because of that, and paying extra for another provider, what do I do and to who can I talk to? Thanks

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Matan,
    Unfortunately, it happens for many reasons that the technician didnt show up to your appointment.
    and you you will be obliged to fix today online in your account another appointment with a technician for your installation.
  • LemonHead
    LemonHead Posts: 355 ✭✭
    Sorry that happened to you :(
  • So_AR
    So_AR Posts: 776 ✭✭
    you have to reschedule it
  • Matan M.
    Matan M. Posts: 3 ✭✭
    Thanks for your answers guys I appreciate that, how do I contact them? I don't see any chat box and they are not answering on Facebook messenger
  • Fizzy
    Fizzy Posts: 10,815 ✭✭
    Hi Matan

    You can contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Mihai P.
    Mihai P. Posts: 102 ✭✭
    Hi again Matan,
    You may contact them every day, including weekends between 8AM to 9 PM. How to do it, see here: https://community.fizz.ca/questions/2250261-contact-fizz-chat-bubble-doesn-t-come .
    Also, is better to disable your pop-up or add blocker (sometimes they block the chat bubble).
    Personnaly I use https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do , scroll down and after few seconds (to me) always the chat bubble appears down in the right side - but only in working time 8 to 21h.
    Good luck!
  • Michael P. 72994
    Michael P. 72994 Posts: 102 ✭✭
    Hi. Did you reschedule? Did you contact Fizz as you wished? Please share with us.
  • JoanMr
    JoanMr Posts: 330 ✭✭
    Hey,
    So is everything installed now? If so, you can choose the best answer and close this topic :)
    Have a great evening !
  • JoanMr
    JoanMr Posts: 330 ✭✭
    Hey,
    Is your question answered? If so, please chose the best answer and close this topic :)
    Have a good day
This discussion has been closed.