Answered question

I don't have Internet signal anymore since 3 days

My Internet was installed last Monday. But no functional anymore The connection box on which was connected was the neighbor'box connexion. The Internet connexion should be on my specific box of my own residence. A technical support should come back and fix that. thanks

Cali
Cali

Cali

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0
1 / 100
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Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
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Hi Cali

Sorry to hear you are having issues. Here in the forum, we are customers.

If the Fizz modem is within reach, you can try unplugging it to shut down for a few minutes.

If problem persists, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/i-connected-my-device-using-networ...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Cali you need to contact fizz for that Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Danny
Danny

Danny

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2
1649 / 2000
points

Hi Cali, unfortunate issues but we cannot help you here, you have to contact Fizz!

Mihai
Mihai

Mihai

User level
Level
2
1044 / 2000
points

Hi,
You have to contact Client Service to report that. I think they will send a tech to fix that. IMO is bad work of first tech, but I'm not a guru...
You may contact Fizz by choosing the green chat bubble (after login in your account and search for any answer in help). The bubble is in bottom right of windows only in workdays from 8AM to 9PM.
Good luck!

Hello Cali,

Apologies for the encountered issue.

I have verified your account and noticed that you have reached us directly. I see that my colleagues have setup a new appointment with a technician for this matter to be corrected.

Please do not hesitate to reach us if you encounter issues.

Have a good day.

Catalin