Answered question

Internet down 10/6 20:00 Montreal area?

Is there an Internet outage currently in Montreal area?



User level
4080 / 5000

Hi J

My internet has been working.

You can try restarting your modem.

Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:

In case it still will not reconnect, please contact Fizz directly by chat. They are avaiable from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at
2- Click on this link:
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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