Answered question

Internet Service Down Right Now?


Our home internet service in Montreal is not working this morning. I have completely reset our router but it is still not working so I'm guessing there is a service outage or technical issues on Fizz's end? I didn't see any place on the website to report the outage so I figured I would post it here.



User level
1 / 100

Hi Charles,

You can try restarting your modem.

Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:

In case it still will not reconnect, please contact Fizz directly by chat using the link above.

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at
2- Click on this link:
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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User level
5000 / 5000

Hi Charles

As mentioned, try restarting your modem.

When it restarts, it is important to note which lights on the modem are working. This will help determine if there is a network problem, hardware issue, etc.

Please contact Fizz support by chat if needed.

Hello charles,

Apologies for the encountered issue.

I have verified the matter on my end and I see that there is a issue with the network grid in the area which could affect you. Even so, I still suggest following Mike's suggestions to see if anything changes, and preferably, take a photo of modem's lights after a factory reset is made, as Fizzy recommended, and contact us by chat or Facebook Messenger to verify with you a bit more.

Thank you for your understanding.

Have a good day.