Answered question

Fizz sim card?

I got an email saying the sim card is delivered, but there is no mail on Saturday



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Hi Nadhir,
Can you please check if you entered the correct address on the order form?
If that is the case and the SIM was not delivered, I invite you to place a new order for a 2nd SIM card and I will issue a refund request for the 1st one that you didn't receive.
You also have the option to buy one from Couche-Tard:

Do let us know what the situation is.

You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that:

Thank you very much for your understanding.
Have a good one!


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Other answers

Hi Nadhir

Please check your email for tracking info.
Is it by Canada Post? Fizz also use courier for SIM card delivery.

Usually they will just leave the SIM card at your door.
If it has been delivered, but you do not see it, you will need to notify Fizz and order a replacement.


If you live in Montreal or it's suburbs fizz sim is delivered by an incompetent courier company, they leave the sim envelope at the front entrance door, where thieves steal it most of the time.
Check the front entrance of your dwelling, if not there order another sim from fizz or get one from Couce tard store, once activated contact support they will refund you for the stolen one.