Answered question

Internet technician did not show up. When is he going to show up?

We scheduled an appointement with the technician too come and deliver the modum today, between 12 pm and 5 pm. However, they never showed u. I do not want to reschedule and we need internet pretty urgently for work. The order number is 688***** . Can you help us ?

Chris
Chris

Chris

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1 / 100
point

Chris sorry for you..
You must wait tomorrow and reschedule a new appointment

https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

To reschedule your technician appointment:

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Reschedule.
This will open the booking interface. Select a new day and time slot and click Save.
6- confirm that you wish to cancel this appointment by clicking Cancel again.
And reach Fizz To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

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Other answers

Chris,
If the technician did show up to your appartment yesterday, you will be obliged to reschedule another appointment today.
To do it:
First, log to your Fizz account.
Click on: My plan (internet)
Click on: Manage my plan
Click on: Appointments
You will see all your appointments, click on; Reschedule
Choose a day and an hour proposed at your conveniance and click on: Save

So_AR
So_AR

So_AR

User level
Level
3
3959 / 5000
points

Take a appointment in the morning, so it will not happen again

Hello Chris,

Sorry for the situation encountered.
As our community members suggested, please contact us on Live hat in order to help you further.
To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to  the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The  chat bubble  will appear in the lower right-hand corner.
Here you can find the ways to contact us: https://fizz.ca/en/contact-us

Thank you, have a great day!

Adelina