When will I get my plan?
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I paid for my plan after I recieved my sim card and followed the activation instructions and then I recieved an email this morning saying I haven't activated my account fully and when I opened the link it redirected me to the payment page after it had already taken the money from my account and it ended up taking the money 2 times. I would like to know when I'll recieve my plan and if I can get the second payment money back? Thanks for any help.
10
Answers
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Hi Raven
Insert the card to your phone, the message must be an error
You can also check the plan’s status under your account
If your plan is not activated you must contact the support
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Hello Raven,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
I've also checked your account and there is no active plan on it.
Therefore, please contact us by chat, with the information you've mentioned that you've been double charged.
Have a good one!
Nicolae Bogdan4 -
You need to restart your phone, if that doesn't work contact Fizz1
This discussion has been closed.