Losing connection on my celphone?

Hi,
I have a new S8 Samsung phone. From the beginning it was losing connection once a day. But now, I keep now receiving my messages and chats and loosing connection for days... My little sister threw it on the floor, so the screen broke, but these problems were way before, and they constantly get worse.
What should I do?

Answers

  • Sergiy R.
    Sergiy R. Posts: 142 ✭✭
    Try to hard reset your phone:
    https://www.youtube.com/watch?v=EuCWtaCwV0s
    ______________________________
    If it doesn't work, maybe you need to repair hardware part of the phone.
  • MichelP
    MichelP Posts: 8,733 ✭✭
    Vladislav,
    Sorry,
    Have you try your sim card in another telephone?
    I think that your actual phone is completely broken.
  • So_AR
    So_AR Posts: 776 ✭✭
    Order a new sim card if this one not working in different phone
  • Whizz
    Whizz Posts: 18,805 admin
    Hello Vladislav,
    Sorry for the situation encountered.
    Can you please contact us on Live Chat in order to help you further?
    To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to  the Solution Hub.  With the help of the search tool, access the help FAQ related to your issue. The  chat bubble  will appear in the lower right-hand corner.
    Here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
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