Disconnection in my mobile and home internet
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Mohammad K. #16465
Posts: 1 ✭✭
I recived a message to change my payment metode last night. I've changed it but my mobile and internet are disconected
11
Answers
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Mohammad reach Fizz to verify what happened.
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca5 -
Hi Mohammad
You need to update your payment method on your account and also to associate the card to both plans. If you did both before 10pm last night, Fizz would have automatically tried to take payment again at that time.
Since your service seem to be discontinued, you can log on your account to check the payment method and make sure the card is associated to each plan. If you see "Make a Payment Now" button, click on it to make a manual payment and your service will resume within 2 hours. You may need to do this for both plans.
Here is more info: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
And as needed, you can contact Fizz support for help: https://fizz.ca/en/contact-us5 -
Hello Mohammad,
Sorry for the situation encountered.
I kindly inform you that I have verified your Fizz account and the mobile and internet plans are active. The payment for your mobile plan passed on October 2, so everything should work properly.
Please reach us back if you encounter any other situation. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
Have a wonderful day!
Adelina0
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