Answered question

Apn data not working why?

Try all setting cant make the data work

Fabien
Fabien

Fabien

User level
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0
3 / 100
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Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Fabien
did you reboot after the modification?
is your phone compatible?
https://fizz.ca/en/faq/compatible-devices

For Android phones
For internet
Name: FIZZ INTERNET
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 500
Authentification type: Not set
APN type: default
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: Unspecified
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55
For the MMS
Name: FIZZ MMS
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
MCC: 302
MNC: 500
Authentification type: Not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: LTE
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hi Fabien

What phone model are you using?

Check the Fizz instructions here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
for both Android phone and iPhone.

Is your phone connected to Fizz network? Are your other services (calls, texts) working?
Check your mobile plan on your account, does it show you have data remaining in your plan?

Hello Fabien,

Sorry for the situation encountered.
I have verified and see that you've managed to contact us on Live Chat and one of my colleagues escalated a ticket regarding the situation encountered.
Rest assured because our technical team will provide a solution as soon as possible. Once they will have an update, we will notify you via the email address associated with your Fizz account.

If you have any other questions, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us

Have a great day!

Adelina